Frequently Asked Questions

Do you accept returns?

We are sure your furry friend will love their pet bandana from Alex And Andy! Because your items are homemade with love, all sales are final. We encourage you to double check your order before submitting your purchase. Should you have any problems, please reach out and we will be sure to make it right!

How long does shipping take?

Uncle Andy and Sophie are working hard on all orders! Alex And Andy takes pride in quick turnaround times and are so excited you’re eager for your purchase to arrive. Please allow up to 2 weeks for shipping, although orders within the United States typically arrive within a week or less. Thanks for the support. ☺

Do you do customized orders?

Thank you for your interest in our products! At this time, due to the amount of orders we receive, we do not offer customized pet bandanas. We do offer wholesale and bulk orders and encourage you to reach out regarding those orders through our contact page!

Do you ship internationally?

We are super thrilled to announce we now accept international purchases. Please be advised international orders can take longer and may require additional charges due to customs. We can’t wait for you to receive your order. 

Are there different t-shirt sizes?

For sure! Alex And Andy currently carries shirt sizes S-3XL. Uncle Andy worked so hard on the t-shirt designs and we can’t wait for you to see them! 

Are there different pet bandana sizes?

Of course! Alex And Andy carries sizes XS-XL. Please visit the pet bandana page to learn more about the different sizes offered.

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